FAQ

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Yes, all kinds of services that we provide are 100% free whether it is medical procedure, surgery or treatment in medical camp.

We provide free medical checkup facility, free medicines, free blood pressure and blood sugar checkup facility and free diagnostic tests facility in our medical camps.

Yes, our medical camps are 100% free of cost. We don’t charge a single penny from any of our patients for any facility provided in the camp.

Family First UK  deducts 20% of the total amount on each campaign which covers 10% of web development & 10% administrative expenses.

Our on-board hospitals make sure that each medical and surgical procedure is provided with proper care. After the treatment is completed or the surgery is conducted, doctor’s report and patient’s pictures and video are posted on the web portal for the donors to see. We also send regular feedback about patient’s health to the donors.

Family First UK and its medical partners ensure that patient’s data is handled carefully and no information is given to the third party without their consent. Also, upon request, patient’s details (picture, contact info and disease details) are kept confidential in some cases. Nothing is published on the website without the written consent of the patient.

Our hospitals conduct the treatment of those patients who are in serious condition after the registration and cannot wait any longer. After providing the required treatment, we pay the hospital’s bills once we receive the funds.

If the treatment amount decreases, your remaining donation would be allocated to the other patient’s case and you’ll be informed about it. In case, if the amount increases due to certain emergency during the treatment, the amount of campaign will also increase.

We only publish the approximate amount required for medical or surgical treatment. The amount may vary according to the condition of the patient during or after the treatment. For example, sometimes a patient may require another test or treatment due to some complications during the surgery/medical procedure which may increase the cost.

We upload all the medical documents including bills and reports on our web site which ensures that the patient has gone through an additional particular procedure and required more funds. Donors can only see the documents of the patients to whom they have donated.

It’s totally up to you. You can pay any amount of your choice or fund the whole campaign.

Banks may decline your card for a number of reasons. To ensure the safety of your financial information, Family First UK doesn’t receive any details about your card and why it was declined. Therefore, if your card is declined for any reason, please contact your card provider for further assistance.

You may request that your donation be used by Family First UK to fund a particular campaign but sometimes due to certain restrictions, Family First UK  cannot guarantee that your request will be honored in each and every case.

Family First UK takes donors’ security very seriously and it makes sure that your payment information is secured whenever you donate through our system. Your debit/credit card information is not saved with us but only with your associated banks. When you donate to us from outside of United Kingdom, your financial information is managed by STRIPE/PAYPAL, which is a globally trusted online payment company.

If you have any question or concern that wasn’t answered here, please send us an email to info@familyfirstnewham.org. One of our team members will respond to you at earliest.

Family First UK Organization funds healthcare projects in developing countries. The initial focus of the Foundation is on helping the underprivileged community of United Kingdom and Bangladesh. In order to ensure the money raised in the U.K is properly dispersed to those in need, Family First UK Organization UK works closely with the United Kingdom and Bangladeshi-based non-profit called Family First UK  which provides free healthcare facilities to the needy people.

Family First UK in Bangladesh has been registered as Family First UK Trust and it manages overall operations of organization including providing free healthcare services to the deserving patients and collaboration with hospitals and companies. Family First UK Organization is a UK based entity which is following the rules and regulations of United Kingdom while working for the betterment of Family First UK Trust in Bangladesh. Its main objective is to spread the word on international level and collect donations for the medical & surgical treatment of patients registered with Family First UK Trust in Bangladesh. The donation amount flows smoothly from Family First UK Organization United Kingdom to the Trust in Bangladesh.

Family First UK  is registered as a public charity under CHARITY COMMISSION FOR ENGLAND AND WALES, Charity number: 1145600

A lot of Bangladeshi in United Kingdom search for the causes to support while making sure that their money is utilized in the right way. In order to provide them a platform through which they can donate in easy and transparent manner, we have registered our office in United Kingdom. Any donor who donates from United Kingdom gets a tax exemption certificate from Family First UK.

PayPal and Stripe are the premium modes of payment through which international donors can donate any amount on our web site. They can also donate us, by sending a cheque on the following address: 1A Elizabeth Road, E6 1BW LONDON. Contact # +07838952455

Yes. All your donations are tax deductible in UK. After you make a donation, Family First UK Organization sends you a tax-deductible receipt at your email. We have been granted exemption from income tax under CHARITY COMMISSION FOR ENGLAND AND WALES. Charity number: 1145600

Family First UK Organization is located at: 1A Elizabeth Road, E6 1BW LONDON.

PayPal charges 2.2% + $.3 per transaction you make to Family First UK . It means that you’ll have to pay this extra percentage on top of your donation amount while making donation through PayPal.

Stripe charges 2.987%+ $.3 per transaction. It means that you’ll have to pay this extra percentage on top of your donation amount while making donation through Stripe.

When you donate certain amount to a campaign, you immediately receive a notification that your amount has been allocated to the campaign which you selected. Furthermore:

  1. Donors get regular updates about the campaign for which they donated; medical procedure, surgical treatment or medical camp.
  2. All the medical reports, hospital bills or other related documents of each patient are uploaded on the website for a specific donor to see.
  3. Donors who donate for the medical camp receive medical camp report which includes the number of patients treated in medical camp, services provided in the camp and other details.

What is Family First UK  IBAN (International Bank Account Number)?

Family First UK  IBAN is:  PK46 UNIL 0109 0002 2095 1896

Yes, you can donate to multiple campaigns via Donation Basket feature.

Browse through the active campaigns under surgeries, medical procedures, special campaigns or medical camps. To donate to multiple campaigns, click “Donate Now” on each one of them to add them to your donation basket. When you are done, click on the Donation Basket icon on the top right corner of the website’s homepage.

It will take you to the page where you can see all your selected campaigns and amount for donation. You can now edit the donation amount for each campaign. After entering the donation amount for each campaign, review your total donation and click on “CONFIRM AND NEXT”

Now select your payment method and finally, click “DONATE NOW” to complete the transaction.

All your donations are tax-deductible in UK. We have been granted tax exemption from income tax under CHARITY COMMISSION FOR ENGLAND AND WALES. Charity number: 1145600

The donors receive an email right after the surgery that the patient has been operated on with the name of the hospital where the surgery has taken place. The second feedback is sent to the donors when we receive actual bills and documents from the hospital. Sometimes it may take a month or more.

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