If you would like to donate to FamilyFirstNewham via bank transfer, please use the account details below. Your bank will provide you with a receipt as proof of payment.

• The United Kingdom Committee for FamilyFirstNewham – Donations Account, HSBC Plc., 1A Elizabeth Road, E6 1BW LONDON.
• Account Number: xxxxxx
• Sort Code: xxxxxx

Please send us an email to donations@familyfirstnewham.org, stating the date that you transferred your donation. This will help us to keep track of your transfer and we can then let you know and thank you once we have received it.

If you want to make a donation on behalf of a friend or relative as a gift, just contact our Supporter Care team or call +07838952455 with all the details once you’ve made the donation. They will be able to track your donation and make sure that a suitable ‘thank you’ is provided.

Alternatively you might consider purchasing a life-saving Inspired Gift in their name instead. These are an excellent way of supporting FamilyFirstNewham’s work.

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We are very grateful for all donations we receive, but it is always most efficient for funds to be directed towards a current campaign, an emergency appeal or to our general fund for people. This enables us to send money to where the need is greatest and to keep administration costs low. If you would like to raise money for a specific issue or country we can usually accommodate this. Please call our Supporter Care team on +07838952455 and we will happily discuss your idea with you.

Make a donation online

Unfortunately we can’t take CAF donations online, but you can donate to FamilyFirstNewham.

Donate by phone

To donate by phone, call our Supporter Care Team on +07838952455.

Donate by post

Send a CAF charity cheque, with your name and address to: Donations Team, FamilyFirstNewham UK, 1A Elizabeth Road, E6 1BW LONDON. Please make cheques payable to FamilyFirstNewham UK.

Family First UK has a tested system of checks and balances to ensure proper use of funds, including regular internal and external audits. We publish an annual report every year where you can read about how we raise money and how we spend it.

Members of our staff conduct regular field visits to monitor spending and progress of the projects that we fund. We also make payments to funded projects and in instalments to enable us to assess the impact of previous funding.

If you would like to make a change to your monthly donation, please telephone our Supporter Care Team on +07838952455 (Monday to Friday 8am to 5pm). If you would like to change the amount of your gift, for example, we will need to know the new amount you would like to give and the month you would like us to start collecting your donation with the new amount.

Please let us know as soon as you move, or if your bank details change for any reason. When doing this, we advise you not to email any bank details as we cannot guarantee security. Please call our Supporter Care Team on +07838952455 – they will be happy to amend your donations details.

When you give a donation to FamilyFirstUK, we think it’s really important to let you know how you have helped and keep you updated on our work. Therefore, you might receive a phone call, text, mailing or email from us with information about our work for children in danger around the world, and sometimes letting you know how you can help even more.

If you want to change the way that we contact you, please email our Supporter Care team or call +07838952455.

On average over the last five years, for every pound spent by FamilyFirstUK, 75p went towards our work for children around the world, 24p was spent on raising another pound and 1p was spent on the governance of the charity.

You can find out more about how we spend donations in our Annual Report.

Unfortunately, no. Family First UK has its own supply division responsible for sourcing and sending these items to the countries where they are needed in the quickest, most efficient and cost-effective way.

We appreciate your support, though! And lots of charities and local charity shops are still able to take your donations of clothes or blankets.

Gift Aid is a simple scheme that allows charities to recover the tax already paid on donations made in the last four years at no extra cost to you. By reclaiming tax from Her Majesty’s Revenue & Customs (HMRC), Gift Aid is a great way for you to help Family First UK maximize the value of its donations. That means that every $1 you donate could be worth an extra 25 pence to us.

Read more about Gift Aid or call our Supporter Care Team on + 07838952455

We want our fundraising work to meet the highest possible standards, which is why Family First UK is registered with the Fundraising Regulator. This means we are committed to complying with their Code of Fundraising Practise and Fundraising Promise.

If you wish, you can contact the Fundraising Regulator by calling +07838952455, or by emailing enquiries@familyfirstnewham.org You can also send them a letter at:

The Fundraising Regulator
2nd floor, CAN Mezzanine Building
1A Elizabeth Road,
E6 1BW LONDON

Family First UK are not currently conducting face-to-face fundraising activity however members of the public may volunteer to fundraise in their local area. If you’ve been approached by a person claiming to be raising funds for Family First UK and you think they might not be a genuine fundraiser, please contact the Family First UK Supporter Care team on +07838952455 or email us with information on who approached you, how and when.

Family First UK are not currently conducting face-to-face fundraising activity however members of the public may volunteer to fundraise in their local area. If you’ve been approached by a person claiming to be raising funds for Family First UK and you think they might not be a genuine fundraiser, please contact the Family First UK Supporter Care team on +07838952455 or email us with information on who approached you, how and when.

Family First UK are not currently doing any face-to-face fundraising. However members of the public may fundraise using collection tins on our behalf. Please see below for more information.

If you have any questions or concerns around face-to-face fundraising you can contact our Supporter Care team on +07838952455 or email supportercare@familyfirstnewham.org

Many of our volunteer fundraisers organise collections on streets or in private venues. They will be collecting cash and will never ask for bank details. They should have either a Family First UK letter of authority or a Family First UK badge; they will be knowledgeable about Family First UK and its work and be able explain how they are linked to Family First UK.

If they have collection cans or buckets these are cyan, white or dark blue and these should have a sticker or label that clearly displays the Family First UK logo and the registered charity number.

At times FAMILY FIRST UK may contact people by telephone to ask for support. We work with contracted professional telemarketing agencies. At the start of the call you will always be told that you are being contacted on Family First UK’s behalf and the caller should also tell you they are being paid an hourly wage for their time. If you want to support us but don’t like giving your details over the phone please call our Supporter Care team on 0300 330 5580 who will be happy to send you a donation form in the post. Alternatively you can give online.

The caller will be knowledgeable about FAMILY FIRST UK and will be able to provide contact details to confirm if the call is genuine. In all cases you can contact the Supporter Care team on 0300 330 5580 or at supportercare@familyfirstnewham.org if you have any concerns. Please include your telephone number if you have a query like this as this will help us to locate your details.

One of our key partners who are calling on behalf of FAMILY FIRST UK to update supporters on our work for vulnerable children uses the number +07838952455. However, other numbers are sometimes used.

We’re sorry if something hasn’t worked, or if you’re dissatisfied with us – your feedback helps us do a better job.

Please email any complaints to our Supporter Care team or call them on 0300 330 5580 (8-6, Monday to Friday).

If you’d like to respond by post, please address your complaint to:

Vicky Johnson
Head of Supporter Care
FAMILY FIRST UK UK
1A Elizabeth Road,

E6 1BW LONDON

You can control the amount of times that you will view some forms of online advertising by regularly deleting the ‘cookies’ within your browser. Read Google’s information on managing cookies to learn more.

There are also plug ins available within your internet browser to block any advertising from your screen. These vary depending on what browser you are using so the best thing to do is search within your particular browser.

The text numbers that we are currently using for mobile giving are as follows:

70020, 70093, 70095
70160, 70002, 70088
70440, 70133, 70135, 70130

Keeping or returning donations is the decision of FAMILY FIRST UK’s Trustees.

Charity donations are typically non-refundable and therefore our Trustees need to be able to make an informed decision that is in the best interests of the Charity, when considering refunding any donation made to FAMILY FIRST UK.

Please put your refund request in writing to supportercare@ familyfirstnewham.org  and include any relevant information and/or documentation, so that an appropriate decision can be reached, and confirmation of the outcome can be sent to you as soon as possible.